Orders shipped via priority will usually go in the mail within one business day of being received, and can be expected to arrive within 2-3 days in the northeast, southeast, and Midwest. Northwest and southwest orders are usually received within 2-4 business days of being shipped. The free economy shipping option will be a few days slower. If you are ordering body butters in the warmer times of the year, we recommend only choosing priority shipping, but please be aware that they may still be melted upon arrival. We recommend placing jars of body butter in the fridge immediately upon receipt for about an hour. Be aware that they may have lost some of their volume due to the fact that they are whipped with air when we make them. You can re-whip them yourself with a hand mixer if you like to make them fluffy again, but they are still great to use if you choose not to.
ALL SALES ARE FINAL. Β Due to the sensitive nature of our products, we do not accept returns. However, if there is a problem with the quality of your order, items missing, or items damaged, please reach out to us right away when you receive it and we will address the problem. For missing items, or incorrect items, of course we will send out the corrected order as soon as possible. For items damaged during shipment, you will be required to keep the damaged products, send pictures of box, packing materials, and damage, and possibly bring them to your local post office if they ask for proof, before we can reimburse anything. Please do not throw anything out if there is a problem.
Our tinctures, oils, soaps, fermented honey, fire cider, salves and teas never expire. They are inherently shelf stable. They may, however, loose potency over time if not stored correctly. We recommend taking care to fully seal the containers between uses, and storing them in a cool dark cabinet, away from direct heat and light. Our Rose Water Mist and our Vitamin C Serum should be used up within 2 months of purchase. Refrigerating may prolong the shelf life a bit. Body butters and tallow products should be used up within 3 months or purchase. Β Take caution to wash and dry hands throughly before scooping with fingers, to avoid contaminating product with bacteria or water. Hot sauces should be refrigerated and used up within 6 months for best flavor. Elderberry syrup should be refrigerated and used up within 3 months once opened. Smoothie mixes should be used up within 6 months of receiving.
None of our products are intended to diagnose, prevent, treat, or cure any disease. Please see your personal physician for such things.
Our bottles are labeled with info on who should not use any given product, but we must insist the anyone and everyone check with their own personal physician and pharmacist before adding any herbs or supplements, including ours, to their daily routine.
Many of our customers have had incredible results hatching our eggs and growing plants propagated from our farm. We ensure viability & fertility of eggs, seeds, and cuttings when we mail them out to you. We very careful and safely pack all of our orders to prevent damage during shipment. All packages are fully insured. Hundreds of our customers have experienced great results hatching our eggs, planting our seeds, and propagating our cuttings. Many have even successfully hatched 11 out of 12 eggs received. However we cannot guarantee successful growth or hatching with any of these things. It is beyond our control how a package is handled during shipment, what elements it is exposed to, how the eggs are incubated, and how plants are propagated once you get them.
We do recommend that you only use top quality incubators, seed starting mix, etc, and that you take the time to educate yourself on what you are trying to do. There is lots of helpful info on growing various plants and on hatching bird eggs, all over the internet and especially YouTube.
Our one ounce tinctures contain approximately 30 adult doses per bottle, and 60 child sized doses. Ear Oil and Lymphatic Massage Oil contains about 80 applications per bottle. Β Roll-ons contain about 250 applications. Β Bone broth pints contain 8 servings per jar. Protein shakes contain approximately 12 servings per bag. Hot Cocoa Mix contains about 8 servings per bag. Half pints of Fire Cider, Fermented Honey, and Elderberry syrup contain approximately 16 adult doses or 48 child doses. 2 ounce sprays contain about 300 spritzes per bottle. Teas contain about 30 servings per bag. Spiced Lemonade contains 16 servings per bag.